Blackstone portfolio companies are navigating unprecedented changes such as AI, automation, and global delivery models reshaping the way enterprises operate. To help leaders cut through the noise and focus on practical strategies, ISG is hosting a private, peer-to-peer executive roundtable series exclusively for portfolio executives. Each session is designed as a closed-door, no-recording conversation — a space to share lessons learned, benchmark with peers, and explore the real-world implications of AI, outsourcing, and negotiation strategy. Attendance is intentionally limited to ensure high-quality dialogue and actionable insights.
The Future Contact Centers: AI, Automation & the Human Touch
September 30th, 2025 | 12 PM ET
AI and automation are transforming service operations — but balancing efficiency with the human touch is critical. Join this portfolio-exclusive roundtable with Wayne Butterfield to explore what’s hype vs. reality in Agentic AI, how to use intelligent agent-assist to cut handle times, and practical ways to elevate customer satisfaction. Designed as a closed-door discussion, this is your chance to benchmark with peers across the portfolio. No recordings — just real, executive-level dialogue.
Integrating AI into Your Negotiation Strategies: Shifting the Power in Software Deals
October 14th, 2025 | 12 PM ET
AI is changing how enterprise software is built, priced, and negotiated. Join Tyrone Magby and portfolio peers for a confidential roundtable on how GenAI is shifting leverage in vendor negotiations, what claims to question, and tactics for staying in control as tech complexity increases. Whether you’re renewing contracts or adopting new platforms, this discussion will help protect long-term value and strengthen negotiation strategies. No recordings, no observers — just shared insights from those in the room.
Playbook for Next Generation Global Business Services (GBS): Designing for Agility and Resilience, Not Just Cost
October 30th, 2025 | 12 PM ET
Outsourcing for labor arbitrage and cost take-out is no longer enough — the marketplace demands agility, resiliency, and innovation. In this candid conversation led by Michael Fullwood, portfolio executives will examine new delivery models for Global Business Services (GBS) and talent strategies for multi-shoring with Global Capability Centers (GCCs). This is not a webinar — it’s a private, portfolio-exclusive dialogue.
The Enterprise AI Scorecard: Real-World Lessons from the Front Lines of AI Adoption
November 13th, 2025 | 12 PM ET
AI adoption is moving fast — but success looks very different across industries. In this exclusive roundtable, Prashant Kelker and Jamie Burke share lessons from the front lines of enterprise AI: where companies are realizing ROI, the biggest barriers to adoption, and what early indicators of success really look like. This is a unique opportunity for Blackstone portfolio leaders to compare strategies, refine roadmaps, and cut through the hype in a closed, no-recording environment.
Prashant Kelker
Chief Strategy Officer, ISG
Jamie Burke
Partner, ISG
Tyrone Magby
Partner, ISG
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services sourcing that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. www.isg-one.com