Customer and client expectations are under more scrutiny than ever — and Blackstone portfolio companies are uniquely positioned to lead in creating seamless, empathetic, and efficient service journeys.

Join Wayne Butterfield, one of ISG’s leading voices in AI and automation, for a strategic, portfolio-exclusive roundtable focused on modernizing claims, service, and contact center operations through GenAI, intelligent agent-assist, and omnichannel orchestration.

Together, we’ll explore:

•    What’s hype vs. reality in Agentic AI-enabled service delivery
•    How to balance automation with the human touch to elevate customer satisfaction (CSAT)
•    Practical steps to reduce average handle time (AHT) while improving outcomes with Agent Assist Technology
•    Use cases and lessons learned from across industries

This is not a webinar; THERE WILL BE NO RECORDING — it’s a live, collaborative discussion designed for Blackstone portfolio leaders to engage, share, and explore the art of what is possible. Attendance is limited to 10 seats to ensure high-quality dialogue.