Strategies for Scaling, Innovating, and Leading in the GCC Market
Join us for a roundtable of GCC executives and thought leaders on how to build and optimize global capability centers amidst economic slowdowns and technological innovation. Explore the potential of AI, the future of GCC deals and the impact of U.S. tariff policies on India's IT services industry.
You’ll come away with the latest research, insights and thinking on the GCC market and trends from peers, analysts and experts who are engaged with best-practice GCCs day-in and day-out.
Strategies for
Scaling, Innovating,
and Leading in the
GCC Market
Join us for a roundtable of GCC executives and thought leaders on how to build and optimize global capability centers amidst dynamic times. Explore the potential of AI, the future of GCC deals and the impact of U.S. tariff policies on India's IT services industry.
You’ll come away with the latest research, insights and thinking on the GCC market and trends from peers, analysts and experts who are engaged with best-practice GCCs day-in and day-out.
Key Topics
NAVIGATING ECONOMIC UNCERTAINTY & GLOBAL SHIFTS
Let’s discuss how GCCs can optimize their global delivery and footprint amidst economic slowdowns and geopolitical risks.
TARIFFS & THE IMPACT ON THE INDIA MARKET
How could U.S. tariff policies impact India's IT services industry and GCC set-ups / expansions? We share measures companies can take to mitigate risks.
THE FUTURE OF DEAL STRUCTURES
How are deal shapes shifting from traditional SLAs to outcome-based, co-innovation, and strategic partnership models? Let’s focus on moving from cost savings to value creation.
ESSENTIAL ECOSYSTEM FOR GCC GROWTH
Are GCCs becoming self-sufficient, or do service providers still play a critical role in driving innovation, scalability and expertise? We’ll explore the role of service providers in bringing top talent and aiding in GCC transformation.
BUILDING A FUTURE-READY GCC WORKFORCE
We’ll cover strategies to attract, retain and upskill talent in AI, analytics and transformation; how to manage attrition and leadership pipelines; and the emergence of new roles like Chief Value Officers.
SCALING AI BEYOND COST OPTIMIZATION
We’ll address adoption challenges, including data quality issues, integration complexities, and skill gaps. Other key aspects include agentic AI's evolving impact, value measurement frameworks, and how to spot high-impact use cases.
Agenda
9:00 - 9:30 AM
Reception & Networking Breakfast
9:30 - 9:35 AM
Welcome
Michael Connors, Chairman & CEO
9:35 - 11:25 AM
Roundtable Discussion
Led by: Prashant Kelker, President - Americas Consulting & Chief Strategy Officer
11:25 - 11:30 AM
Closing Remarks & Wrap Up
John Boccuzzi Jr., Partner & President, ISG Research
More Resources
Dive into ISG research and thought leadership on the topic of GCCs.
Meet The Speakers
Michael Connors
Chairman & CEO
Prashant Kelker
Americas Consulting & Chief Strategy Officer
ISG Attendees
Todd Lavieri
Vice Chairman & President, Americas & APAC
Steve Hall
President, ISG EMEA & Chief AI Officer
Todd Dreger
President, Enterprise Growth & Chair, ISG GovernX®
John Boccuzzi Jr.
Partner & President, ISG Research
Kathy Rudy
Partner - Data Analytics & Technology Office
Aasheesh Mittal
Chief Business Leader, ISG India Consulting
Namratha Dharshan
Chief Business Leader, ISG India Research
Sashidharan Balasundaram
Sr. Director, Market Insights & Strategic Growth
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organization achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.