Namratha Dharshan
Chief Business Leader, ISG India Research
Namratha Dharshan is Chief Business Leader, ISG India Research. With more than 21 years of experience in IT/BPO outsourcing research, she has developed expertise in business processing outsourcing and customer experience broadly focused on horizontals such as finance and accounting and contact center. Her research focuses specifically on customer experience as it relates to digital transformation, omnichannel, analytics, AI and automation.