Developed for Healthcare Payers
You’re navigating complex challenges every day — transforming healthcare operations, modernizing technology, and improving member experiences. But you’re not alone. Leaders across Payer system are tackling similar issues — often in isolation.
This private, invite-only, peer-to-peer roundtable series is designed to change that.
What Sets This Series Apart?
These are not webinars. They are candid, peer-to-peer discussions — off the record, small-group, and highly interactive. No recordings, just real conversations with fellow Healthcare Payer executives facing similar priorities.
Claims & Contact Center of the Future for Healthcare Payers: AI, Automation & the Human Touch
September 23, 2025 | 12 PM ET
The healthcare member experience is under more scrutiny than ever — and Healthcare Payers are uniquely positioned to lead in creating seamless, empathetic, and efficient service journeys.
Modern BPO Playbook for Healthcare Payers: Outsourcing for Agility, Not Just Cost
October 16, 2025 | 12 PM ET
For many Payer organizations, outsourcing has historically been a cost-driven tactic; however, today’s landscape calls for a more strategic approach — one that prioritizes operational agility, member experience innovation, and resiliency across global delivery models.
The Enterprise AI Scorecard: Real-World Lessons from the Front Lines of AI Adoption in Healthcare Payers
October 28, 2025 | 12 PM ET
AI adoption is accelerating across the healthcare payer landscape — but success looks different across organizations. For Payers, the challenge isn’t just where to start — it’s how to scale strategically, show value quickly, and avoid the hype traps.
Integrating AI into your Negotiation Strategies: Shifting the Power in Software Deals
November 4, 2025 | 12 PM ET
As AI reshapes industries, it's also transforming the way enterprise software deals are scoped, priced, and negotiated. For Payer organizations, the stakes are high — vendor alignment, compliance, and long-term value are all on the line.
Prashant Kelker
Chief Strategy Officer, ISG
Jamie Burke
Partner, ISG
Tyrone Magby
Partner, ISG
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services sourcing that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. www.isg-one.com