For many Payer organizations, outsourcing has historically been a cost-driven tactic; however, today’s landscape calls for a more strategic approach — one that prioritizes operational agility, member experience innovation, and resiliency across global delivery models. 

In this Healthcare Payer-exclusive roundtable, Michael Fullwood, with decades of financial planning and analysis experience such as RFP, contract negotiations and transitions, will lead a candid conversation about how payer organizations can evolve their BPO strategies to meet rising member expectations, regulatory complexity, and margin pressures — without sacrificing quality or speed. 

Join your BCBS peers to explore: 

• New outsourcing models that drive value beyond labor arbitrage 

• How to embed flexibility and scalability into BPO partnerships 

• Best practices for integrating multi-shore delivery without adding friction 

• Examples from across the healthcare payer space 

This session is designed as an open dialogue — no recordings, no observers — just a trusted space for executive leaders navigating similar decisions.